Terms of Service

This website (https://ywgweb.com/) and the independent web design services described here are operated by York under the registered business name Chubbycat Tech Services, a sole proprietorship in Winnipeg, Manitoba ("we", "us", "our"). These terms describe the advertised packages. Your written quote confirms your project's scope, price, schedule and payment arrangements before work begins.

Business Website — $399 CAD First Year Upfront

The first-year Business Website package is $399 CAD, paid upfront. The first service year runs for 12 months from your website's official launch date. Hosting & Care is $149/year from each launch anniversary thereafter, subject to your confirmation and payment. Renewal is not automatic. The first-year package includes up to five standard pages, custom mobile-friendly responsive design, a simple contact or quote request form, basic on-page SEO setup, SSL, one .ca or .com domain registered in your name, domain connection, one professional business email address with 5 GB mailbox storage, first-year hosting and basic backups, two rounds of consolidated pre-launch revisions, one on-site Business & Content Session within the Perimeter in Winnipeg, up to 6 small post-launch content updates during year one and personal local launch support.

Standard Pages

Standard pages include typical text, images, service sections, contact information, and simple forms. Custom functionality, large product catalogs, booking systems, advanced galleries, or extensive content may require an additional quote.

Business Plus — Quoted To Your Scope

Business Plus includes the core Business Website features, with the standard page count agreed in your quote. The page list, content quantities and price are confirmed in your quote. The project may include service descriptions, project galleries, before-and-after photos, an About or team section, client-approved testimonials, FAQs, business hours, service areas, Google Maps, social profile links and Google Business Profile guidance. Business video production includes on-site filming, basic editing, a business name or logo and background music licensed for the agreed use; video length, format and revisions are confirmed in your quote. This quoted video production is separate from the complimentary launch bonus. Additional pages, filming sessions or revisions requested after scope approval are quoted separately. Online payments, booking systems, customer accounts and custom integrations are outside this informational website package.

Content & Launch Timing

You provide the business information, text and photos needed for the agreed pages, unless content services are included in your quote. Please supply materials you have permission to use. A straightforward small business website may be ready in approximately 5–10 business days after all required content is received, depending on scope and feedback. Draft review and launch arrangements are confirmed for your project.

2026 Launch Offer — First 10 Qualifying New Clients

The complimentary video is a limited launch promotion, not an unconditional standard package inclusion. To qualify, be one of the first 10 qualifying new clients, confirm your website order and pay the $399 first-year website price in full upfront by December 31, 2026. Ask about availability before paying.

The bonus is filmed during the included on-site Business & Content Session at one location within the Perimeter in Winnipeg, with up to 30 minutes of filming and one promotional video up to 30 seconds in either vertical or horizontal format. Basic editing, background music, your business name or logo and one round of minor revisions are included. Reshoots are not included. The included session and bonus filming are scheduled together by appointment. Additional visits, filming, videos and ongoing content services are quoted separately. Visits and filming outside the Perimeter are quoted separately before work begins.

Participation requires permission for us to showcase the finished video on our website as a portfolio example, together with your business name. Other identifying information in the video is included only with specific approval. Each identifiable person appearing in the video must consent to this public use; a business owner's permission does not replace individual consent. Private residential addresses or other personal information require separate, explicit approval. Display permissions are confirmed before filming, and the finished video is approved before publishing. The promotion is a one-time launch bonus and does not renew with Hosting & Care.

Small Content Updates: Year One And Thereafter

Up to 6 small post-launch content updates are included in the 12 months from your website's official launch date. Each annual Hosting & Care renewal on your launch anniversary provides a fresh allowance of up to 2 small content updates for the next 12 months. The same service standard applies to both allowances. Each update includes up to 20 minutes of work on existing pages: text, prices, business hours, contact details, replacing existing photos, minor wording corrections or small changes to service information. Send final materials and instructions together for each request. Each request counts as one update. Unused minutes cannot be combined. Updates are available during the applicable service year; unused updates expire at the end of that year and do not roll over. Work beyond 20 minutes is quoted separately before it begins.

New pages, major layout changes, website redesigns, substantial new sections, custom functionality, booking system setup, e-commerce features, large photo galleries, major content rewrites and custom coding are quoted separately before work begins. Requests beyond the annual update allowance are also quoted separately before work begins.

Hosting & Care — $149/year After Year One

Hosting & Care is $149/year from the second year onwards and includes renewal of the included .ca or .com domain, website hosting, SSL, basic website backups, one professional business email account with 5 GB storage and up to 2 small content updates per year. Each update follows the same standard as the 6 first-year updates: up to 20 minutes of work on existing pages, as defined above. Larger requests and updates beyond the annual allowance are quoted separately before work begins. Renewal is available at $149 on each anniversary of your website's official launch date and requires your confirmation and payment. We will email you one month before your service year ends; renewal is not automatic. If the domain expiry date differs from your service-year end date, renewal timing is agreed with you in advance. Each annual renewal starts a new 12-month service year and resets the allowance to up to 2 small content updates. Unused updates from the previous service year expire and do not roll over. Renewal must be confirmed and paid before expiry. If you choose not to renew, do not reply or do not pay before expiry, website hosting, business email and maintenance services end on the expiry date. Website data may not be recoverable afterwards. The $49 CAD website data export must be requested and paid for before expiry and is delivered as a compressed archive by email to your email address. This service covers website data only; it does not include email data, deployment to a new server, email importing or domain transfer services. Please save any email data you need before expiry, as email data is not included in website backups or the export service.

Basic Website Backups

Basic website backups are maintained for disaster recovery purposes. Backups do not include email data and are not guaranteed as permanent archival storage.

Domains & Optional Services

One .ca or .com domain, first-year registration and domain connection are included, with the domain registered in your name. Renewal of that domain and your included 5 GB business mailbox are included with $149/year Hosting & Care. Existing domains can be connected instead. Premium domains, other domain extensions, additional domains, additional storage or mailboxes, copywriting, extra photo/video services and additional SEO work are quoted separately. A demo website may show features outside your selected package.

Pricing & Project Agreements

All advertised prices are in CAD. Your quote sets out the total payable and any applicable taxes before you commit. Payment timing, pre-launch feedback and any website transfer work are agreed in writing for your project. The ownership, delivery, cancellation and refund policies below apply to your project. Search rankings and customer inquiry volumes are not guaranteed.

Ownership & Standard Deliverables

Your own logos, text, photos, trademarks and other supplied materials remain the property of you or their lawful rights holders at all times.

Once the project is complete, you have approved the final website and all fees have been paid in full, you receive ongoing rights to use, modify and migrate the final delivered website. We retain ownership of our pre-existing templates, frameworks, general-purpose code, animation components and reusable technical modules.

Third-party materials remain subject to their original licence terms. Including them in your website does not transfer their copyright to you.

Video delivery includes the final edited video only, unless otherwise agreed in your quote. Raw footage, project files, editing project files and unused material are not included in standard delivery.

Cancellation & Refunds

• Cancellation before work begins: Payments may be refunded, less non-refundable third-party costs that you approved in advance and that have already been incurred.
• Cancellation after work begins but before launch: If you cancel the $399 Business Website package, we retain a fixed $200 CAD cancellation amount and refund the remaining $199 CAD. The $200 is included in the upfront price, not an additional fee. No additional charges are collected for work completed or for the included domain and email setup costs. Cancellation arrangements for Business Plus are confirmed separately in your written quote.
• After your approval and official launch: Website design and development are considered complete. Refund requests for those completed services due to a change of mind are generally not accepted. Errors, bugs or omissions within the originally agreed scope will still be addressed.
• If we cannot complete the project: Payments attributable to the uncompleted work are refunded.
• For the $399 Business Website package, included domain and email setup costs are covered by the retained $200 and are not deducted again. Any separately requested third-party purchases require your approval in advance, with their cancellation and refund terms confirmed before purchase.

If you cancel after work begins but before launch, the unfinished website, source code, design drafts and other website production files are not delivered, and no usage rights to those production materials are granted. Your own supplied logos, text, photos, trademarks and other materials remain yours or their lawful rights holders'.

Package hosting, email and maintenance services end when the project is cancelled. If you have already used the email account, arrangements for saving your email data are confirmed with you before the account is closed.

A domain already registered in your name remains registered to you after cancellation. Included registration costs are not deducted again from your refund. Any necessary account access or transfer authorisation is provided in accordance with the registrar's rules; future renewal costs are your responsibility. This does not include deployment or migration services.

This policy does not limit any cancellation or refund rights that cannot legally be excluded.

Your Materials & Responsibilities

You confirm that the information and materials you supply are accurate and that you own them or have permission to use them on your website, including text, photos, logos, testimonials and reviews, and any statements about qualifications, licences, prices or results. You approve all website content before launch; we may suggest wording, but final approval is yours.

You are responsible for your business's compliance with the laws that apply to it, such as consumer protection, professional licensing, privacy and anti-spam (CASL) rules. If your website collects enquiries or other personal information, you are responsible for how your business uses that information and for your website's privacy policy. We can help publish a privacy page that you approve, but we do not provide legal advice.

To the extent permitted by law, you agree to be responsible for claims, losses and reasonable costs that arise from materials or instructions you supply, or from your use of the website in breach of the law or a third party's rights.

Hosting, Security & Third-Party Services

Hosting, domain registration, email and SSL rely on third-party providers, whose own terms also apply. We take reasonable care to keep your website available, updated and backed up, but we cannot guarantee uninterrupted service or that any website will be free from errors, outages, hacking or malware. We are not responsible for outages, data loss, or price and policy changes caused by third-party providers, or for problems caused by changes made by you or by others using your access.

Please keep your passwords secure and tell us promptly about any suspected unauthorised access. Hosting and email may not be used for illegal, infringing, deceptive or harmful content, spam, malware, or activity that threatens our servers or other clients. We may suspend an affected service where necessary to stop serious harm or to comply with the law, and we will contact you as soon as we reasonably can.

Results & General Advice

Search rankings, website traffic, enquiries and sales depend on many factors outside our control and are not guaranteed. Suggestions in consultations, blog articles, reports and other content on this website are general information, not legal, accounting, financial or other professional advice. The free YWG Grade website grader at ywggrade.com is governed by its own terms of use.

Portfolio & References

After launch, we may list your business name, a link to your website and screenshots of your public website in our portfolio. If you prefer not to be included, tell us in writing and we will remove it within a reasonable time. Testimonials, case studies that describe results, and any personal information are only published with your specific permission. We never ask for, or offer anything in exchange for, online reviews.

Limitation of Liability

• We provide our services with reasonable care and skill, within the scope agreed in your quote, and will address errors within that scope as described above.
• To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data, goodwill or business opportunities.
• Our total liability for any claim relating to our services or this website is limited to the amount you paid us for the service concerned in the 12 months before the claim arose.
• Nothing in these terms limits any liability, or any consumer rights, that cannot legally be limited or excluded.

General Terms

• Your quote comes first: if your written quote differs from these terms or from descriptions on this website, the quote applies to your project. Website descriptions, demos and examples are illustrations, not offers.
• Delays: schedules may be extended for events outside our reasonable control, such as provider failures, power or internet outages, severe weather or illness. We will keep you informed.
• Overdue payments: if an agreed payment is overdue, we may pause work or services after giving you notice.
• Changes to these terms: we may update these terms. The version in effect when you accept your quote applies to that project, and each renewal follows the version in effect when you renew.
• Notices: we may contact you by email at the address used for your project.
• Website information: information on this website is general and may change. Links to other websites are provided for convenience and are not endorsements.
• Severability: if any part of these terms is found unenforceable, the rest remains in effect.
• Governing law: these terms are governed by the laws of Manitoba and the federal laws of Canada that apply there, and disputes will be handled by the courts of Manitoba.

Privacy & Contact

See the Privacy Policy for how inquiry information is handled. Questions about scope or pricing? Contact York: Email: info@ywgweb.com or Text / Voicemail: (204) 816-8932.

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